Data Privacy & Security Policy

Information We Collect

Navigating our public website does not require submitting personal details. However, accessing specific services—such as completing an intake assessment, establishing an account, or reaching out to customer support—requires collecting relevant information, including:

Information Provided Directly by You:

• Contact details, including your full legal name, telephone number, and email address
• Account login credentials (secure username and encrypted password)
• Details shared within clinical screening forms and intake questionnaires
• Search queries executed on our website
• Direct communications sent to our customer care or compliance teams

Information Collected Automatically: When you browse or interact with our Site, our systems automatically log technical operational data, such as:

• Your device’s IP address and general geographic location
• Browser identifier, language settings, and operating system
• Referring web pages visited prior to and immediately after our platform
• Browsing actions, page navigation history, and feature usage
• Interactions with on-site links and resources
• Network transmission statistics and system stability metrics

Diagnostic Logs & Analytics Tools:

• Standard web server transaction and diagnostic logs
• Data collected via HTTP cookies, web beacons, and analytical software. For comprehensive details, please review our Cookie Notice.

Data Received from Third Parties: We may obtain non-personally identifiable analytical summaries from third-party partners, including:

• Google Analytics audience demographics and engagement statistics
• Authorized login and identity verification networks
• Compliant database integration providers
• Digital advertising and web measurement tools

When connecting third-party authentication services to the platform, we collect authorized account credentials consistent with your privacy preferences. This may cover:

Aggregated Technical & Audience Insights:

• Demographic trends, including broad age categories, interest segments, and language selections
• Ad performance data, including impression counts and click metrics
• Technical device parameters required for account authentication and threat monitoring

How We Use Your Information

We process collected information strictly to fulfill clinical and service operations, including:

• Matching with Clinical Providers: We use your intake responses to match you with a state-licensed mental health professional (LMHP) authorized in your area to assess your need for an ESA or PSD letter.
• Facilitating Telehealth Care: We utilize your details to organize telehealth evaluations with licensed clinicians, ensuring continuous evaluation and verification support.
• Platform Optimization & Security: We review system performance metrics to optimize user experience, strengthen security infrastructure, and prevent misuse. All records are protected using modern encryption standards.
• Information Retention: We store clinical and personal records only for the duration required to deliver services, meet regulatory standards, and handle annual documentation renewals.

Data Sharing & Protection

• We never sell, lease, or distribute your personal details to third-party advertisers or unauthorized marketers.
• We enforce stringent administrative, physical, and technical safeguards to prevent unauthorized data exposure, loss, or manipulation. Access to confidential records is strictly restricted to verified personnel.

Updates to Our Privacy Policy

• We may update or revise this Privacy Policy periodically to reflect operational changes or regulatory updates. We encourage users to check this page occasionally for the latest information.
• If you have questions regarding data privacy, security practices, or record retention, please contact our privacy officer at info@realesaletter.com.